Can’t Connect to Wi-Fi

Step 1: Check basic settings

• Make sure Wi-Fi is turned on on your device.

• Ensure that Airplane Mode is disabled.

• Toggle Wi-Fi off and back on to refresh the connection.

Step 2: Restart your device

• Perform a full restart of your smartphone, laptop, or tablet.

• After rebooting, test your internet connection by opening a website or YouTube.

Step 3: Verify the correct network

• Confirm that you are connecting to the correct Wi-Fi network (SSID).

• Double-check that you have entered the correct Wi-Fi password (watch out for uppercase, numbers, and special characters).

Step 4: Test the connection again

• If possible, try connecting a different device to the same Wi-Fi network.

• If the other device connects successfully, the issue may be specific to your own device.

Step 5: Check your router/modem

• Make sure your router/modem is powered on and the indicator lights look normal.

• Restart your router/modem by turning it off, waiting 30 seconds, and turning it back on.

Step 6: Still no connection?

• If you continue experiencing issues, please create a support ticket.

• Our team will contact you as soon as possible to troubleshoot and resolve the problem.